Booking Conditions

Sara’s Cottage booking conditions

1. Bookings
The availability page on our website gives an indication of the current booking position but is not a guarantee of availability.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide on the booking form. This does not form a contract between us. A contract will only arise when your booking is subsequently confirmed in writing by post or email.

2. Deposit
A booking for a holiday becomes firm when we have received full details of all occupants and a non-refundable deposit of 30% of the holiday price is received by us. Until that time your reservation is provisional and will be held for a maximum of 7 days. Remittances must be made in pounds sterling. The deposit is returnable if the booking is not accepted.

3. Final Payment
The full balance of the total holiday cost is payable no later than 60 days before your holiday commences. If the full balance is not paid on time we reserve the right to cancel the booking, in which case the deposit will be forfeited.

4. Cancellation
If you need to cancel less than 60 days before your holiday begins we will endeavour to re-book the property and, if successful, will refund monies paid less the deposit. With more than 60 days cancellation notice, the deposit only would be forfeited. Guests are therefore advised to take out holiday cancellation insurance to cover any eventuality.

5. Right to refuse
We reserve the right to refuse any booking and, in exceptional circumstances, to cancel or alter arrangements made for you. If we should need to cancel the booking due to circumstances beyond our control we will refund all monies paid by you in full.

6. Arrival and Departure
Accommodation will be available to you from 3.00pm on the arrival day. The cottage will be unlocked prior to your arrival and the keys will be inside. If this is not possible, alternative arrangements will be communicated to you prior to your arrival. We will call in to see you when you have had the opportunity to settle in.

The accommodation must be vacated by 10.00am on the day of departure in order that cleaning can take place before the next guest arrives.

7. Parking
There is parking for 3 cars adjacent to Sara’s Cottage.

8. Guest obligations

Smoking is not permitted inside the cottage or in the doorways under any circumstances.

Please report any damage as soon as it happens to enable us to replace or repair the item during your stay. Any breakage, loss or damage must be paid for before departure (apart from incidental breakages such as glasses or crockery) but please still report incidental breakages.

Please leave the accommodation as you found it in a clean and tidy a condition.

The accommodation is let under a ‘licence to occupy’. This means that the guest undertakes to permit us reasonable access to the property which we will endeavour to do only if essential and convenient to you.
The accommodation is for the sole use of guests listed on the booking form.

Candles and nightlights are prohibited on the premises apart from tealights provided by us in glass holders.

If, in the opinion of the owners of Sara’s Cottage, any guest is not suitable to remain on the premises because of unreasonable behaviour or damage, the guest may be asked to leave the accommodation and no refund will be due.

9. Liability
The owners of Sara’s Cottage are not responsible for the loss of any valuables left in or around the premises and are not liable for any damage, expense, accident, injury or inconvenience whether to person or property which may be sustained in or around the property.

10. Safety
Guests must accept responsibility for their own and their children’s safety inside the property and when outside, including in any field or woodland area. Children are welcome to play in the garden of Sara’s Cottage but they are not permitted to enter our garden or any of the outbuildings without permission and a responsible adult being present.

12. Wifi
Guests agree not to engage in any unlawful activity when accessing the wifi available on the premises and to abide by the terms of use provided in the information booklet on the premises.

13. Data collection
We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. However, we may contact you from time to time by post or e-mail in respect of Sara’s Cottage. By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you inform us otherwise by emailing enquiries@sarascottage.co.uk

14. Complaints
We try to take every care to prepare our accommodation to a high standard. If a problem arises, please let us know immediately so that we can assist you.

15. Two person discount

A two person discount only applies if a maximum of two people are resident in the property at all times during your stay and that a maximum of 2 bedrooms are used.

16. Pet policy

We accept one well-behaved dog over the age of two provided that it is not permitted on any furniture or in the bedrooms. If you wish to bring a second dog or a dog under the age of two please contact us before making a reservation.