Covid Lockdown cancellation refund guarantee
We understand the challenges that still remain about travelling during the continuing period. To help you plan and manage your holiday we will provide a full refund if you, or we, need to cancel your entire holiday due to a full national UK Lockdown or the address on your Booking Form is placed into a Tier by your Government that has a Do Not Travel restriction in place throughout your holiday.
And if, during your holiday, there is a Lockdown announcement that requires you to curtail your stay we will provide you with a partial refund calculated as to the difference between the full price of your holiday and the (short break) price for the number of nights that you have stayed. Just remember that the No Travel guarantee covers the address on the Booking Form only. It does not provide cover for another member of your party being unable to travel.
This refund guarantee does NOT provide cover for you falling ill with Covid (or any other illness), for a requirement to self-isolate or quarantine, or for a Track & Trace alert preventing you from travelling. Those situations can all be covered by you taking out suitable travel insurance.
What do I do if I need to cancel?
If you need or wish to cancel your booking, please confirm your intention to cancel in writing to us as soon as possible. Please note that any refund given to you when cancelling your booking may be subject to deductions, as set out in our booking terms. For all bookings placed after 15 October 2021 if you need to cancel prior to 48 hours before your check-in time for any reason OTHER THAN CORONAVIRUS ILLNESS OR SELF-ISOLATION, you will receive a full refund of the amount paid minus a 5% administration charge i.e. 95% of the total booking costs that you have paid.
So, for example, for a check-in on a Saturday at 16.00 you could cancel in writing on the previous Thursday before 16.00 and be reimbursed in full. However, if you cancel after 16.00 on that Thursday you will not receive any refund. Refunds of payment for cancelled bookings will be released back to you at the latest within 2 weeks of the cancellation. We are not able to cover you (or members of your party) for being unable to travel because you or a member of your party fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self isolation including many bank annual travel policies.
For the above reason we strongly recommend that you also take out your own travel insurance which covers booking cancellations for UK holidays. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to take out your own holiday insurance then you accept responsibility for any loss that you may incur due to your cancellation not falling within the terms of our cover. You can look for suitable cover on comparison sites such as www.gocompare.com.
What happens if we need to cancel
In the unlikely event that we are unable to provide your holiday we will provide you with a full refund unless the cancellation is due to an unforeseen event e.g. a Force Majeure Event which may hinder or prevent us from providing your holiday. In this event we will, at our sole discretion, offer you one of the following:
- a full or partial refund; or,
- alternative holiday dates; or,
- such other remedy that we consider appropriate (acting reasonably) under the circumstances.
Please make sure that you read our full Booking Conditions by clicking here.